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Posted in: Anona

This topic has 12 replies, 2 voices, and was last updated 10 years, 2 months ago by Fem.

2016-07-01 at 4:17 pm
Support Expired

#15234
Sphaera
Participant
Topics: 3
Replies: 7
Total posts: 10
Post count: 7
Hi Anona team,

after having updated the theme to the last version I’m having a big issue with it as I can’t save any changes to the options. The themes replies me with the usual “settings saved” (or similar) but if I refresh the page no changes has been done,

Could you please help me?

Thanks and best regards.

Christian

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2016-07-04 at 12:12 pm

#15254
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
We are sorry to say this, your support time has been expired. You need to repurchase the license in order to extend the support for the theme.

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2016-07-13 at 12:52 pm

#15404
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

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2016-08-03 at 8:31 pm
Support Expired

#15739
Sphaera
Participant
Topics: 3
Replies: 7
Total posts: 10
Post count: 7
Hi, sorry for the delay but I was out for a business trip. I’ve extended the support license. Could you please take now in charge my issue?

Thanks and best regards.

Christian

Reply
2016-08-04 at 10:49 am

#15749
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Kindly provide us the wp logins of your website so that we can check because it might be the issue at your end or so. So if you can provide us the logins we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

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2016-08-04 at 8:18 pm
Support Expired

#15758
Sphaera
Participant
Topics: 3
Replies: 7
Total posts: 10
Post count: 7
This reply has been marked as private.

Reply
2016-08-05 at 11:55 am

#15769
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
This reply has been marked as private.

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2016-08-05 at 12:05 pm

#15771
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Unable to attach the folder here. Kindly contact us via skype or else provide ftp details so that we’ll fix the issue.

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2016-08-08 at 2:24 pm
Support Expired

#15809
Sphaera
Participant
Topics: 3
Replies: 7
Total posts: 10
Post count: 7
This reply has been marked as private.

Reply
2016-08-08 at 4:00 pm

#15811
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Everything seems to be fine with the coding. It might be the problem with WP Fastest Cache Plugin you are using. Try clearing the servers cache and give it a try. After clearing the cache, if it doesn’t works then let us know.

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2016-08-10 at 2:48 pm
Support Expired

#15854
Sphaera
Participant
Topics: 3
Replies: 7
Total posts: 10
Post count: 7
Hi,

sorry to bother you again but I disabled WP Fastest Cache and deleted the server’s cache but actually nothing seems to change; I tried also disabling all the plugins but, even in this case, nothing changes.

Do you have any other idea?

Thanks and best regards.

Christian

Reply
2016-08-18 at 12:47 pm

#16036
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Do you have another hosting account? If yes, try installing the theme in another hosting account and see it works or not. Otherwise try installing it in localhost and let me know if it won’t work.

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2016-08-24 at 1:44 pm

#16154
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

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