[cityvibz]

on mobile, the menu (3 // bars) doesn’t appear. So clients have just access to home page.
Can you help me ?
in fact the bar is there, but transparance I think. But even if I change colors, still cant see it.
In all browsers.

I saw someone had it also here in the forum, but couldnt see the solution.

Thanks by advance.

MusicPlay V8.0
Wordpress 5.2.3

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[Fem]

Hi, @cityvibz
Can you please provide us your site URL so we can take a closer look at it.
And Your support is expired. For continued support please extend your support license.

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[cityvibz]

http://www.worldtangosociety.com

for the time being Ive installed a plug in, but of course want the original from the theme.

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[Fem]

@cityvibz
I have seen a mobile menu working fine and hamburger lines also display.

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[cityvibz]

how to extend support?

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[cityvibz]

thats not from musicplay. its not the original. Ive installed another plug in , just to keep going.

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[cityvibz]

if you touch a mobilescreen, next to the site title on the right sight than the original one appears. But you cannot see it.

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[Fem]

@cityvibz
For extend your support Licence go to the ThemeForest > Downloads just below the theme you will find Extent Licence or Renew your support

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[cityvibz]

hi
I checked the licence. Its $53 , a bit too much only for this item.
In all those years I didnt need support and now for this small item is too much.
You cant help me?

Its not something I dont know how it works, its something wrong with the theme.
I have subwebsites with the same theme, all of them have exactly the same problem with the menu.

So, is it possible to fix the problem or do I have to pay $53 first?
And I saw others had the same problem I have, but couldnt see the solution.
Incase you cant help me, I will consider to keep using the free plug in Im using at the moment.

Incase I need more support $53 would be reasonable.
Curious.

• This reply was modified 6 years, 11 months ago by cityvibz.

Reply

[Fem]

Hi, @cityvibz
The Theme is working fine at our end. The menu in your theme is getting conflict from some of the other plugins you have installed. We understand your problem but your support has expired on 2016-03-02 i.e., almost three years back and it is a basic to extend support after it has expired no matter you’ve used it or not. I hope you understand and corporate with us.
If you have any further queries feel free to contact us.

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[cityvibz]

Ok, Ive just did the payment. License extended!

about my problem:

I deactivated ALL plug ins. Still no hamburger menu on mobile!
http://www.worldtangosociety.com

• This reply was modified 6 years, 11 months ago by cityvibz.

Reply

[Fem]

If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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[cityvibz]

it looks like I have to wait for hours or maybe days for a response. Your first two reactions did not offer a solution, so I try to think along efficiently.

I have 6 issues.
How can we solve this as effectively as possible, otherwise it will take months.
Shall I list everything at once or should that be one by one.

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[Fem]

Hi, @cityvibz
For quick support, you can contact us via Skype with your WP logins and URL so that we can help you with Skype Live Chat. Our Skype ID: support-aws

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[cityvibz]

ok!
will do it right now, but will give you also other issues I have with the theme.

moment…

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[cityvibz]

This reply has been marked as private.

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[cityvibz]

I have no skype. Sent details already by private reply

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[Fem]

@cityvibz
Go through the directory path ..\wp-content\themes\musicplay\headers\header-style1.php and find following line of code
<a href="#" class="iva-mobile-dropdown"></a> replace with
<a href="#" class="iva-mobile-dropdown"><span></span><span></span><span></span><span></span></a>

– And for the social media on top actually, in theme options, you disable the top bar I had enabled the top bar now.

– And for the footer goes through the widgets you will find footer columns add your content here and in theme options select how many columns you need. For now, I have set footer in the middle.

– The latest version of the theme v10.1 updates your theme before updating takes a backup of everything including WordPress content, theme options, widgets, etc.

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[cityvibz]

Ok, great job!
all my problems are solved!!!!
was worth the money to extend my support licence:-)

next:
I made a back up allready.
How to upgrade my theme, please?
I thought it would be easy in one press like wordpress, but seems different
Cant find it

would you guide me , please?

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[cityvibz]

Musicplay 8.0
Old version runs everything well, all problems solved!
Only 1 problem (a new one) was still there:
– sliders work well, but the titles / texts appear on desktop, but not on mobile!

——————-
Upgrade to 10.1

Musicplay 10.1
New issues:
– Hamburger menu mobile is visible, but the menu does not open.
– slider locks, does not open.
– sliders titles / texts appear on desktop, but not on mobile! (probably also)
——————————-

I then reinstalled the old version 8.0. Then everything worked perfectly.
—————————
SITUATION NOW
I have now re-installed the new version 10.1 so that you can see the problems and hopefully fix them.
New issues:
– Hamburger menu mobile is visible, but the menu does not open.
– slider locks, does not open.
– sliders titles / texts appear on desktop, but not on mobile! (probably also)

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[cityvibz]

EVENTS
google map also doesnt work. no direction, no map at all.

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[cityvibz]

no support today , guys?

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[Fem]

Hi, @cityvibz
Sorry for the delay in response. We are working on your theme with the above following issues you mentioned. Kindly please corporate with us and support will take a minimum of one day for response.

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[cityvibz]

oh, nice to let me know, appreciated.
Was waiting and waiting, but now I know.
thnx!
I stay tuned.

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[Fem]

Hi, @cityvibz
– we have made the slider titles visible on the mobile resolution also.
– We have seen the hamburger menu is working fine at your theme kind you please check it now.
– Google map not coming because you didn’t add google map API key in theme options. Go through the Theme options > Google API key here you need to add your Google map API key.
If you have any further queries feel free to contact us.

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[cityvibz]

nothing changed, everything still the same on mobile
also on desk comp version

– so hamburger is visible but menu doesnt open
– slider locket, doesnt open
so I cant see if titles are visible

– where do I get my google API KEY?

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[cityvibz]

in case, myp website:
http://www.worldtangosociety.com

I repeat,: nothing changed!
– hamburger is visible, but menu doesnt open
– layer locked, doesnt open. So I cant see if title of layers are visible

it doesnt work at mobile, but also not on desktop

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[Fem]

Hi, @cityvibz
We made the changes sometimes due to caching it will not show you have to clear your window caching ctrl+shift+R keyboard shortcut.
– And for the google map, you have to register in google maps and purchase google map API key. you can go through this link Google Map API

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[Fem]

Due to no response from the last message, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

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