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Business Hours Pro Plugin hours off when it comes to the weekend

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This topic has 20 replies, 5 voices, and was last updated 10 years, 7 months ago by Fem.

Viewing 21 posts - 1 through 21 (of 21 total)

  • 2015-12-12 at 6:42 am
    Support Expired
    #11555
    JulesWebb
    Participant
    • Topics: 2
    • Replies: 12
    • Total posts: 14
    • Post count: 12

    Hello

    All week the hours present correctly the open and closed times, But when it comes to the weekend it’s one day off. See screenshot below for example
    http://d.pr/i/rwPA

    Link to dev site http://juleswebb.biz/bellevuechiropracticassociates/

    I’ve checked my time settings in WordPress and they’re correct. Not sure what other useful information I can give you.

    Thank you for your assistance.
    jules

    Reply
    2015-12-12 at 5:54 pm
    #11562
    Fem
    Keymaster
    • Topics: 2
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    • Post count: 6003

    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

    Reply
    2015-12-12 at 11:00 pm
    Support Expired
    #11569
    JulesWebb
    Participant
    • Topics: 2
    • Replies: 12
    • Total posts: 14
    • Post count: 12
    This reply has been marked as private.
    Reply
    2015-12-13 at 6:07 pm
    #11577
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
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    • Post count: 6003

    For me its showing the correct timings when i notice. Please point me the exact issue so that I can trigger where the issue is.

    Reply
    2015-12-14 at 4:58 am
    Support Expired
    #11581
    JulesWebb
    Participant
    • Topics: 2
    • Replies: 12
    • Total posts: 14
    • Post count: 12

    Hi Fem

    I don’t know what to say. It’s working fine for me too. The last two fridays it presented incorrectly. I’ll watch it next week and let you know if it acts up again. Like I said, it’s weird… Maybe something was being tweaked on the server level?

    Thanks for taking a look.
    jules

    Reply
    2015-12-14 at 11:39 am
    #11586
    Anonymous
    Inactive
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    It’s okay! No problem. Watch it next week and let us know if the problem persists again.

    Reply
    2015-12-16 at 6:43 am
    Support Expired
    #11622
    JulesWebb
    Participant
    • Topics: 2
    • Replies: 12
    • Total posts: 14
    • Post count: 12

    Hello, I’b back 😉

    It’s an hour before closing and the hours on the website are communicating that it’s the following day and that we’re closed.

    If you’re not able to catch this maybe you can try and catch it again tomorrow. Below is the timestamp

    UTC time is 2015-12-16 01:12:34
    Local time is 2015-12-15 17:12:34

    Thanks!
    Jules

    Reply
    2015-12-16 at 11:16 am
    #11628
    Anonymous
    Inactive
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    Please contact us via skype. Our Skype ID: support-aws.

    Reply
    2015-12-31 at 10:26 am
    #11825
    Anonymous
    Inactive
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    Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

    Reply
    2015-12-31 at 11:04 pm
    Support Expired
    #11854
    JulesWebb
    Participant
    • Topics: 2
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    • Total posts: 14
    • Post count: 12

    Hi Shailaja

    What is the best time to try and contact you via skype?

    Reply
    2016-01-01 at 5:49 am
    Support Expired
    #11855
    JulesWebb
    Participant
    • Topics: 2
    • Replies: 12
    • Total posts: 14
    • Post count: 12

    Hi Shailaja

    I finally pinpointed the exact time that the plugin thinks the day switches, 4:00pm PST, 5:30am your time, and UTC+0 within the WP control panel Settings > General > Timezone.

    I uploaded the plugin to the live website located on another server just to be sure that server time wasn’t an issue and the issue was the same.

    Any ideas on what could be causing this?

    Reply
    2016-01-01 at 12:21 pm
    #11856
    Fem
    Keymaster
    • Topics: 2
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    Thanks for pointing it out. We set the UTC timezones and now it should work fine. We will be updating the plugin today. Kindly please update your plugin then deactivate it and activate it back again.

    Reply
    2016-01-06 at 6:24 am
    Support Expired
    #11929
    JulesWebb
    Participant
    • Topics: 2
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    • Total posts: 14
    • Post count: 12

    Hi Fem

    I updated the plugin as you directed, but the problem is not resolved.

    NOTE: The plugin I downloaded and updated to was v2.5.3 – 18th November 2015. This the same version that I already had installed. Are you sure the plugin was updated?

    thanks
    jules

    Reply
    2016-01-06 at 5:32 pm
    #11943
    Fem
    Keymaster
    • Topics: 2
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    • Post count: 6003

    Hi
    Please Checknow.
    Business Hours Pro v2.60 Updated files in your server..
    Please check Now..

    Reply
    2016-01-06 at 8:05 pm
    Support Expired
    #11947
    JulesWebb
    Participant
    • Topics: 2
    • Replies: 12
    • Total posts: 14
    • Post count: 12

    Hi Srinivas

    Not sure what the deal is, but your changelog isn’t showing v2.60 (see attached screenshot). I downloaded a copy of the plugin anyways and iva-business-hours-pro.php is still showing Version: 2.5.4

    Reply
    2016-01-07 at 11:22 am
    #11970
    Anonymous
    Inactive
    • Topics: 0
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    We have not updated the latest version in themeforest. We’ll update it soon. Is there anything else that I can assist you with?

    Reply
    2016-01-08 at 12:47 am
    Support Expired
    #12070
    JulesWebb
    Participant
    • Topics: 2
    • Replies: 12
    • Total posts: 14
    • Post count: 12

    Hi Shailaja

    I was following the instructions from Fem’s reply on Jan 1.

    Post by FemKEYMASTER January 1, 2016 at 12:21 pm
    Thanks for pointing it out. We set the UTC timezones and now it should work fine. We will be updating the plugin today. Kindly please update your plugin then deactivate it and activate it back again.

    I’m still experiencing the same problem. Please let me know if this issue has been resolved, but I don’t have access to the updated software, or if the problem is still being worked on.

    Thanks!
    jules

    Reply
    2016-01-08 at 2:19 am
    #12071
    Fem
    Keymaster
    • Topics: 2
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    Hi Jules,
    I have updated the plugin but due to technical issue it was again reverted back to the old version. We will be updating the new version soon in a day.

    Reply
    2016-01-08 at 2:33 am
    Support Expired
    #12072
    JulesWebb
    Participant
    • Topics: 2
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    • Total posts: 14
    • Post count: 12

    Thanks for the update Fem!

    Reply
    2016-01-24 at 6:30 am
    Support Expired
    #12415
    nvstech
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1
    • Post count: 1

    Hi, Im having the same issue. Any ETA on the updated to the plugin. Its 1/23/15 and I didn’t see a new version since November 18th. Just wondering. Thank you.

    Reply
    2016-01-24 at 9:13 pm
    #12420
    Fem
    Keymaster
    • Topics: 2
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    There is another version coming with some other minor bug fixes which will be released in a day. You can try updating with the new release coming soon in 1-2 days

    Reply

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