bugs in hostmev2 and wp 5.*

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This topic has 5 replies, 2 voices, and was last updated 6 years ago by Fem.

2020-09-02 at 10:31 pm
Support Expired

#27503
xlack
Participant
Topics: 4
Replies: 9
Total posts: 13
Post count: 16
hello, the control panel of the template (under wp-admin -> appearance – hostmev2 not working not open said ” Loading Theme Options… ” i cannt edit or change the options of hostmev2

in google chrome i see this issue in developer mode:

Uncaught TypeError: Cannot read property ‘msie’ of undefined
at Object.init (script.js?ver=5.5.1:24)
at HTMLDocument.<anonymous> (script.js?ver=5.5.1:39)
at i (jquery.js?ver=1.12.4-wp:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
at Function.ready (jquery.js?ver=1.12.4-wp:2)
at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
wp-auth-check.min.js?ver=5.5.1:2 Uncaught TypeError: Cannot read property ‘hasClass’ of undefined
at HTMLDocument.<anonymous> (wp-auth-check.min.js?ver=5.5.1:2)
at HTMLDocument.dispatch (jquery.js?ver=1.12.4-wp:3)
at HTMLDocument.r.handle (jquery.js?ver=1.12.4-wp:3)
at Object.trigger (jquery.js?ver=1.12.4-wp:3)
at HTMLDocument.<anonymous> (jquery.js?ver=1.12.4-wp:3)
at Function.each (jquery.js?ver=1.12.4-wp:2)
at n.fn.init.each (jquery.js?ver=1.12.4-wp:2)
at n.fn.init.trigger (jquery.js?ver=1.12.4-wp:3)
at Object.<anonymous> (heartbeat.min.js?ver=5.5.1:2)
at i (jquery.js?ver=1.12.4-wp:2)

this affect too the Dashboard of wordpress somethings not working, and others plugins too not working fine how yoast seo and others, when i change the theme for other all its ok, but when i try use again hostmev2 i see again the errors and bugs

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2020-09-03 at 6:02 am

#27507
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi xlack,
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-09-03 at 7:23 am
Support Expired

#27510
xlack
Participant
Topics: 4
Replies: 9
Total posts: 13
Post count: 16
This reply has been marked as private.

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2020-09-03 at 11:48 am

#27511
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Please have a look at your site, the issue has been fixed. Also, it seems your support is expired please extend your support license for further assistance.

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2020-09-03 at 12:05 pm
Support Expired

#27513
xlack
Participant
Topics: 4
Replies: 9
Total posts: 13
Post count: 16
This reply has been marked as private.

Reply
2020-09-03 at 2:05 pm

#27516
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Its displaying the plugin warnings. Actually, there are some bugs with WordPress’s latest version we are working on it. So that it is compatible with WordPress 5.5 version we will notify you when it has been done.

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