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Boxed vs Expanded layout. Need help.

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This topic has 8 replies, 2 voices, and was last updated 9 years, 10 months ago by Anonymous.

  • 2016-10-26 at 3:46 am
    Support Expired
    #17334
    c4m3r0nmcg
    Participant
    • Topics: 1
    • Replies: 5
    • Total posts: 6
    • Post count: 5

    Hi,
    When I built my site, I set the layout to “boxed” mode. Yesterday, I returned to my site only to find that the layout has reverted to “expanded” mode. When I try to put it back to normal, it doesn’t change.

    Apparently this is only happening on Chrome. I don’t know what it looks like on Firefox, but it looks good on Safari.

    I haven’t made any changes since I built the first draft.
    Here is the url – http://ridpropescontrol.com

    I’d appreciate any suggestions you may have to return the site to the boxed setting.

    Thanks

    Cameron

    2016-10-26 at 10:29 am
    #17341
    Anonymous
    Inactive
    • Topics: 0
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    Kindly let us know which version of the theme are you using? If you are using the older version of the theme then kindly update the theme to latest version 3.7.0. After updating the theme to latest version if the issue still exits then kindly provide us the provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

    Before updating the theme to latest version take a backup of the older version and do update.

    The url which you have provided is not working, kindly provide the valid url.

    2016-10-27 at 4:55 am
    Support Expired
    #17356
    c4m3r0nmcg
    Participant
    • Topics: 1
    • Replies: 5
    • Total posts: 6
    • Post count: 5

    Sorry. url is http://ridpropestcontrol.com

    This problem is having a domino effect. How do I back up the theme? which folder do I need to back up if I am using the Child theme? (I’m trying to do this via my control panel)

    Also, I searched under the support forum, and although many people have had problems with Updating, I still can’t figure it out from your answers. Maybe it’s because there have been changes in WordPress since you made the post? I don’t know.

    I am using the Child Theme, so can you please advise. I’d appreciate it.

    When I click Appearances in my WP dashboard, there is no option that says “Theme Options”.

    2016-10-27 at 4:57 am
    Support Expired
    #17357
    c4m3r0nmcg
    Participant
    • Topics: 1
    • Replies: 5
    • Total posts: 6
    • Post count: 5
    This reply has been marked as private.
    2016-10-27 at 5:02 am
    Support Expired
    #17358
    c4m3r0nmcg
    Participant
    • Topics: 1
    • Replies: 5
    • Total posts: 6
    • Post count: 5
    This reply has been marked as private.
    2016-10-27 at 10:26 am
    #17362
    Anonymous
    Inactive
    • Topics: 0
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    Regarding the Boxed/Stretched issue, It is working fine. I have cross checked it in chrome and firefox.

    This is the process on how to update the theme and to take a backup of the old version folder before updating it to latest version:

    Go to your Themeforest account and then navigate to downloads section and click on download button of the Anona Theme and download the package ‘Installation WordPress Theme’ file which contains only theme files no PSD files are included in this file.

    If you download the full package you can find the Themefiles directory from which you can find the latest version released folder says example 2.0. in that you can find the relevant theme folder. It depends on how you wish to update the theme via FTP Cllient or WordPress Theme updates method.

    Before you update the theme everytime you need to backup your current theme folder. Take a backup of your modified files first and make a note of what changes you did in the files so that you can replace the altered code later as it will get replaced when you update the theme. If you are using the child theme then you don’t have to worry as you can simply replace the parent theme folder without any hesitation.

    If you wish you can also take backup of your theme options from Appearance > Theme Options > Import/Export
    Upload via FTP

    Go to wp-content > themes location and backup your theme ‘anona’ folder by saving it to your local computer hard drive, or you can choose to simply delete it. You will not loose any of your content or posts.
    Retrieve the anona.zip file from your new Themeforest download and extract the file to get the anona theme folder.
    Then simply drag and drop the new anona theme folder into wp-content > themes location. Choose if it prompts to replace the current one if you did not delete the existing one.

    Added: If you are using the child theme then you need to make sure you take a backup of the child theme as well and then update the files and we will not update anything in the child theme style.css file. Only version number will be changed in the style.css file of the child theme.

    If required we will make a modification in child theme and for that we will make log of which file modified in the child theme as well.

    When I click Appearances in my WP dashboard, there is no option that says “Theme Options”.:
    Theme Options are nothing but Anona Options. Anona Options are not in Appearance Section. They are present just below the Appearance Section like “Anona Child” with the green icon.

    2016-10-28 at 5:45 am
    Support Expired
    #17381
    c4m3r0nmcg
    Participant
    • Topics: 1
    • Replies: 5
    • Total posts: 6
    • Post count: 5

    Wait. so you checked my site on chrome and it looks okay? Cuz I still see the stretched version. That’s weird.

    I thank you very much for your help and timely response by the way.

    Having said that, I do need to tell you; this is one of the more difficult themes to update that I’ve ever bought. Just saying. A one click upgrade would be stellar and allow me to fully recommend your stuff to others.

    Thanks again.

    Cameron

    2016-10-28 at 10:38 am
    #17387
    Anonymous
    Inactive
    • Topics: 0
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    Yes, it’s working perfectly at my end. Kindly please clear the cache at your end and see if it works. Still if it don’t work then if you can come on skype then we’ll help you out by sharing our screen. Our skype id: support-aws

    2016-11-04 at 5:43 pm
    #17542
    Anonymous
    Inactive
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    Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

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