[pdimaira1]

Hello I installed the them along with the basics. I am very pleased, but it doesn’t send the form entry to the email stipulated and I have tried from several emails, but no cigar. I didn’t download any additional plugins except for wp-rocket. I will be turning that plugin off and testing while I am waiting on a response here.

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[pdimaira1]

sooner than later would be greatly appreciated. I
d prefer not to post link since this is public.

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[pdimaira1]

Well hey I guess if I can’t get the support necessary it’s time to kick it up to the theme distributor and let them handle it at this point its quite clear that I may not get an answer.

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[pdimaira1]

This reply has been marked as private.

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[pdimaira1]

// Submit
$out .= ‘<div class=”iva_subbtn”>’;
$out .= ‘<input type=”button” name=”submit” value=”‘ . $storeup_bk_btn_txt . ‘” size=”25″ id=”storeup_bk_submit” class=”btn medium storeup_bk_submit”/>’;
$out .= ‘</div>’;

$out .= ‘</div>’;
$out .= ‘</form>’;

In looking at template-booking.php in storeup-niche folder I see one issue and the value is not set. Could I be wrong about this? Now that I see this form is a clearfix code

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[Fem]

I have inspected your site Admin email is not working. I will inspect it and let you know why it is not working. Whereas the user emails are working fine.

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[Fem]

We have changed to our email ID and that seems to be working fine at both the ends. Can you please check again and let me know what exactly is not working for you?

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[pdimaira1]

Hello,

I thank-you for the prompt reply, but for some reason it is still not working and will not send to company email. I see when you ran test it came from gmail. Should we use a generic email instead of a company domain one “eg” @gmail instead of @safeandsecure.com ?

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[Fem]

Not needed. I think your server has some mail configuration for sending authentication requires. Check with your server mail configurations please.

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[pdimaira1]

Fem,

Check with the hosting server or the email server. I have tried sending to gmail as well as company email and neither work. If my hosting server was the issue it wouldn’t send through the confirmation email. I have a doctor of computer science that works for me. I am going to have him rip through the theme for all of the errors, but in this case I believe it’s with the code itself and not my server settings. However, if I must have him rip it I will post my findings publicly so noone else has the same issues then.

It’s kind of hard for me check my server settings when I am not sure of the server in reference

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[Fem]

Meanwhile, I will also have a check on the issue tomorrow

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[spasmore]

This reply has been marked as private.

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[Fem]

@spasmore – I think your server requires authentication for sending an email. Kindly please check with your hosting and confirm that if your server requires authentication for sending emails.

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[spasmore]

The contact forms are working correct. I’m using smtp in this example. It wasn’t working with phpmail too. Plus in anyway the bookings doesnt go to wordpres dashboard (it shows that there is no bookings).

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[Fem]

I will test it and let you know.

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[spasmore]

Thanks a lot

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[spasmore]

Hi. Did you find a solution?
Or you need any additional information from me?

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[Fem]

Do you have your issue resolved? If you need are still facing the issue or you any further assistance reply here instead of creating a new topic. We will set the reply to be resolved shortly.

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