After the update for some reason, the slider disappeared.

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This topic has 8 replies, 4 voices, and was last updated 9 years, 1 month ago by Anonymous.

Tagged: slider, update

2017-06-05 at 1:05 pm
Support Expired

#20761
y1435
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 2
Hi,

After updating the theme the main slider from hompage-2 version disappeared.

http://www.imageno.com/algrtzzz7fr8pic.html

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2017-06-05 at 1:41 pm

#20763
Fem
Keymaster
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Replies: 5215
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Post count: 6003
I think you have to check with the slider name may be you have updated the page or revolution slider settings got updated. We can’t judge by seeing image/screenshots for few things. We need to check the backend or live URL for which we need WP Logins as well.

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2017-06-13 at 4:35 pm
Support Expired

#20833
y1435
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 2
Hi,

Can you please kindly provide me with an email address where I can send you the requested information?

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2017-06-13 at 4:51 pm

#20834
Anonymous
Inactive
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You can send wp logins here in support forum by setting the post as private reply.

If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
<small>Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.</small>

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2017-06-13 at 6:25 pm
Support Expired

#20835
y1435
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Replies: 2
Total posts: 3
Post count: 2
This reply has been marked as private.

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2017-06-14 at 4:31 am

#20839
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I see that you are using [rev_slider alias=”creative-freedom”] shortcode for the slider but it does not exist in your revolution slider. First, import that slider and then it will load on your page.

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2017-06-23 at 1:49 pm

#20960
Anonymous
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We are setting this topic to be resolved. If you wish to update this topic please reply here instead of creating another topic.

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2017-07-30 at 6:35 pm
Support Expired

#21328
htsgroup1
Participant
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I updated the theme and wp to the latest versions but all disappeared: I have now this error:
Warning: require_once(/var/www/vhosts/carpointortona.it/httpdocs/wp-content/themes/carzone/framework/admin/iva-importer/iva-importer.php): failed to open stream: No such file or directory in /var/www/vhosts/carpointortona.it/httpdocs/wp-content/themes/carzone-child/functions.php on line 125 Fatal error: require_once(): Failed opening required ‘/var/www/vhosts/carpointortona.it/httpdocs/wp-content/themes/carzone/framework/admin/iva-importer/iva-importer.php’ (include_path=’.:’) in /var/www/vhosts/carpointortona.it/httpdocs/wp-content/themes/carzone-child/functions.php on line 125

What should I do?

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2017-07-31 at 10:20 am

#21334
Anonymous
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@htsgroup1:
Kindly update the child theme also. After updating, if you still get the same error then if you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

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