Stuck on ‘Loading Theme Options…’ in Appearence->Concept

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This topic has 5 replies, 2 voices, and was last updated 6 years ago by Fem.

Tagged: Concept, installation

2020-10-04 at 3:14 pm
Unknown Support Status

#27748
Tilekpaideusi
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 3
Hello,

I have purchased the Concept theme a few days back.

I uploaded the theme files for Concept and Concept-child to a fresh wp install.

After I activate either Concept or -child and hit Concept in the Appearence menu, it gets stuck with loader icon and the message ‘Loading Theme Options…’

Is it a known issue? Should I do something else? I have read the documentation and I have followed the steps there.

Thanks in advance

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2020-10-04 at 7:26 pm

#27754
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi, @Tilekpaideusi
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-10-05 at 4:12 pm
Unknown Support Status

#27761
Tilekpaideusi
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 3
This reply has been marked as private.

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2020-10-05 at 6:58 pm

#27764
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
@Tilekpaideusi – Have a look at your site the issue has been fixed, theme options working fine now you can customize your theme.

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2020-10-05 at 7:01 pm
Unknown Support Status

#27765
Tilekpaideusi
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 3
Thank you very much.

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2020-10-05 at 7:02 pm

#27766
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Glad to hear, If you have any further queries or need any assistance feel free to reach us our support staff will get back to you momentarily.

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