theme not compatible with the latest WordPress 5.5

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This topic has 25 replies, 5 voices, and was last updated 6 years, 1 month ago by Fem.

2020-09-01 at 1:45 am
Unknown Support Status

#27483
BMcogic
Participant
Topics: 1
Replies: 1
Total posts: 2
Post count: 1
updated wordpress to 5.5 and now we’re unable to view media gallery, upload images, customize posts/pages in wpbaker, and none of the popup menus work in the admin, please update so theme is compatible with 5.5

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2020-09-01 at 5:33 pm

#27487
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi BMcogic,
We are working on it. So that it is compatible with WordPress 5.5 version we will notify you when it has been done. For now,
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-09-02 at 2:15 am
Support Expired

#27489
vroyer
Participant
Topics: 2
Replies: 11
Total posts: 13
Post count: 13
Hello, I have the same problem…
Thank you in advance.
Kind regards
Vincent

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2020-09-02 at 2:23 am

#27490
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi vroyer,
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-09-02 at 2:41 am
Support Expired

#27491
vroyer
Participant
Topics: 2
Replies: 11
Total posts: 13
Post count: 13
Thank you for your quick response. Unfortunately, because of the GDPR act, I cannot give you access. I can send you screenshots…

The website url is https://fssp-bordeaux.fr/.
Kind regards
Vincent

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2020-09-02 at 2:53 am

#27493
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Can you please share the screen shots of your issues. so, that we can take a closer look at it. Also, it seems your support is expired please extend your support license for further assistance.

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2020-09-02 at 8:49 pm
Unknown Support Status

#27500
donorioneSav
Participant
Topics: 0
Replies: 5
Total posts: 5
Post count: 5
Same problem here

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2020-09-02 at 8:57 pm
Unknown Support Status

#27501
donorioneSav
Participant
Topics: 0
Replies: 5
Total posts: 5
Post count: 5
Same problem here

http://www.operadonorione.it

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2020-09-03 at 6:07 am

#27508
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi,@donorioneSav
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Also, it seems your support is expired please extend your support license for further assistance.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-09-03 at 12:17 pm
Unknown Support Status

#27514
donorioneSav
Participant
Topics: 0
Replies: 5
Total posts: 5
Post count: 5
This reply has been marked as private.

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2020-09-03 at 2:13 pm

#27517
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi, @donorione
Please have a look at your site, the issue has been fixed. For further assistance please extend your license so that you get quick responses.

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2020-09-03 at 2:51 pm
Unknown Support Status

#27521
donorioneSav
Participant
Topics: 0
Replies: 5
Total posts: 5
Post count: 5
Thank you

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2020-09-03 at 3:01 pm

#27522
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Glad to hear you are satisfied with our support service.

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2020-09-03 at 3:13 pm
Support Expired

#27523
vroyer
Participant
Topics: 2
Replies: 11
Total posts: 13
Post count: 13
Hello

support is renewed 😉
Here’s a screenshot of the page/article edition page…

Thank you in advance for your help.
Kind regards
Vincent

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2020-09-03 at 6:04 pm

#27529
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi, @vroyer
The screenshots you’re posted is not visible. please place the image link properly.

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2020-09-03 at 6:14 pm
Support Expired

#27531
vroyer
Participant
Topics: 2
Replies: 11
Total posts: 13
Post count: 13
https://ibb.co/Ksc4vs9

and the text/visual tab doesn’t work…
Thank’s
Vincent

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2020-09-03 at 6:21 pm

#27532
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
You need to install the plugin go to plugins search for Enable jQuery Migrate Helper plugin install and activate.

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2020-09-03 at 6:30 pm
Unknown Support Status

#27534
donorioneSav
Participant
Topics: 0
Replies: 5
Total posts: 5
Post count: 5
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2020-09-03 at 6:31 pm
Support Expired

#27535
vroyer
Participant
Topics: 2
Replies: 11
Total posts: 13
Post count: 13
Thank you, it’s working!

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2020-09-03 at 6:35 pm

#27537
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Glad to hear its work for you.

Note: Kindly please post in the specific category not in different theme categories if posted in a different category then your post will be ignored or deleted.

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2020-09-04 at 5:53 pm
Unknown Support Status

#27554
BMcogic
Participant
Topics: 1
Replies: 1
Total posts: 2
Post count: 1
Apologies for the late response, and thank you for your quick response. Unfortunately, because of the GDPR act, I cannot give you access. We did see that by installing the enable-jquery-migrate-helper it’s working fine, but we are getting the error message that the theme is deprecated.

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2020-09-04 at 6:36 pm

#27555
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi,@BMcogic
Its displaying the plugin warnings. Actually, there are some bugs with WordPress’s latest version we are working on it. So that it is compatible with WordPress 5.5 version we will notify you when it has been done.

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2020-09-05 at 12:51 pm
Unknown Support Status

#27559
ndogoworks-design
Participant
Topics: 0
Replies: 2
Total posts: 2
Post count: 4
Hi, we’re experiencing the same issue for one of our client websites: https://phillipspharma.group/. We also noticed the following on our error logs:

[04-Sep-2020 12:51:36 UTC] PHP Fatal error: Uncaught Error: Call to a member function labora_get_vars() on null in /home/ppgroup/public_html/wp-content/themes/labora/framework/admin/theme-options.php:812
Stack trace:
#0 /home/ppgroup/public_html/wp-includes/class-wp-hook.php(287): labora_theme_options(”)
#1 /home/ppgroup/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /home/ppgroup/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#3 /home/ppgroup/public_html/wp-settings.php(546): do_action(‘init’)

Can you please help?

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2020-09-05 at 1:49 pm

#27560
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi, @ndogoworks-design
You need to install the plugin go to plugins search for Enable jQuery Migrate Helper plugin install and activate.

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2020-09-05 at 5:42 pm
Unknown Support Status

#27561
ndogoworks-design
Participant
Topics: 0
Replies: 2
Total posts: 2
Post count: 4
That worked, thanks! However a bunch of warning notifications came up which I accidentally dismissed. Are you aware about these? Do we need to prepare for further updates?

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2020-09-05 at 6:16 pm

#27563
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi,@ndogoworks-design
Its displaying the plugin warnings. Actually, there are some bugs with WordPress’s latest version we are working on it. So that it is compatible with WordPress 5.5 version we will notify you when it has been done.

Note: Kindly please post in the specific category not in different theme categories if posted in a different category then your post will be ignored or deleted.

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