Subheader changing

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This topic has 5 replies, 2 voices, and was last updated 8 years, 11 months ago by Fem.

2017-10-13 at 12:06 pm
Support Expired

#21996
lilych
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 6
Hi,

I can’t change my subheader from a black solid to custom pic (upload from Subheader Background Properties). Please help. Thanks.
http://w.shosho.com.tw/news/

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2017-10-13 at 4:29 pm

#22009
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I see that you are using the background image from theme options panel I think, here is the URL to the image it shows.

http://w.shosho.com.tw/wp-content/uploads/2016/12/diabetes-528678_1280_min.jpg

If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2017-10-13 at 6:03 pm
Support Expired

#22021
lilych
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 6
I’ve send you my wp-logins to you as a private reply, please check it and tell me how to change it. Thanks!

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2017-10-13 at 6:03 pm
Support Expired

#22022
lilych
Participant
Topics: 1
Replies: 2
Total posts: 3
Post count: 6
This reply has been marked as private.

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2017-10-14 at 1:33 pm

#22028
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I don’t see any logins yet.
Note: I see that it went to a spam list.

This reply was modified 8 years, 11 months ago by Fem.
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2017-10-14 at 1:41 pm

#22031
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I think you are using the caching plugin so it’s not updating. Kindly using caching and other plugins once your development part finished.

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