Image Slider Resolution

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This topic has 11 replies, 4 voices, and was last updated 11 years, 1 month ago by Fem.

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2015-04-06 at 9:26 pm
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#7472
FVChurchAuburn
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 12
Hey I purchased the hopes theme a few ago. We are upgrading our current website and switching themes as we do it. So far loving the theme.

http://fvchurch.wpengine.com/

In the process though we have encountered an issue where my main page slider images are not displaying correctly. In the preview they are long and skinny (they look great). In the theme itself it says use 1920 x 550 images (which I did). It doesn’t display as that though … it stretches the image so it’s wide and short.

Not sure what I’m doing wrong. Thanks for the help.

This topic was modified 11 years, 5 months ago by FVChurchAuburn.
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2015-04-07 at 2:03 pm

#7480
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

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2015-04-08 at 7:47 pm
Support Expired

#7492
FVChurchAuburn
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Topics: 4
Replies: 6
Total posts: 10
Post count: 12
This reply has been marked as private.

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2015-04-09 at 7:22 pm

#7503
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
The slider is coded with 1920 x 550 size so you need to take exact width and height for the slider if you take bigger height the image will be going to be stretched if you want to increase the height of the slider let me know i can guide you on that or you can contact me via Skype. Our Skype ID: support-aws

Regards,
Mawk

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2015-04-16 at 9:39 am
Support Expired

#7579
FVChurchAuburn
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 12
Mawk-

I sent you a request on Skype.

Our images are the exact size. It looks like there is an issue with the flex-slider plugin that you guys are using to run the slider. To reasons this seems like the case:

1 – When you minimize the browser window and shrink it so you get different media breaks, the image height doesn’t automatically adjust. It is staying fixed-height at 550px. When you do this same thing on your demo, it is doing dynamic height adjusts.

2 – When you use firebug and inspect the elements for the slider, the heights are different on your demo theme and ours. Ours is set to a permanent 550. The demo theme on my browser show 396px.

I have even gone to your demo theme and saved the exact same images on our site and you can see that they are larger in height and the image is stretched as the width doesn’t seem to be calculating correctly either.

Thanks.

This reply was modified 11 years, 5 months ago by FVChurchAuburn.

This reply was modified 11 years, 5 months ago by FVChurchAuburn.
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2015-04-22 at 9:08 am
Support Expired

#7605
FVChurchAuburn
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 12
Mawk-

Any comment here? Main slider is still not working.

Thanks.

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2015-04-24 at 6:27 pm

#7628
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
Can you please contact me via Skype. It will very easy for me to support. Our Skype ID: support-aws

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2015-05-02 at 8:55 pm
Support Expired

#7751
FVChurchAuburn
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 12
Mawk-

Got your Skype acceptance, but haven’t been able to talk.

Resolution: Looks like you need to be sure and pick Header Style -> Fixed Header under the Hopes configuration options, Headers sub-tab. Once we did that the slider is sizing appropriate, working, and scaling on responsive.

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2015-05-04 at 4:41 pm

#7781
Fem
Keymaster
Topics: 2
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Post count: 6003
You have plenty of options with the slider revolution. Please do read the documentation and do the necessary settings in the slider for the responsive and other resolution settings you need for the slider.

Regards
Maqk

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2015-05-10 at 10:23 am
Support Expired

#7850
FVChurchAuburn
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 12
Maqk –

Where can I find the documentation.

Our slider was working and scaling for responsive correctly after I set it to the Fixed Header style. Now it seems to be broken again and it looks all warped on mobile.

Could I maybe get a copy of the flex-slider.php file to ensure I have right file and settings?

Thanks.

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2015-06-01 at 1:52 pm

#8059
Fem
Keymaster
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Replies: 5215
Total posts: 5217
Post count: 6003
Its there in the package where you can find the documentation regarding the Slider Revolution.

Regarding the flex-slider.php file you can’t check anything with the file. Check the theme version and you can find whether you are using the right version of the theme or not.

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2015-08-06 at 10:32 am

#8884
Fem
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Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

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