How long should it take for support to respond

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This topic has 6 replies, 3 voices, and was last updated 7 years, 2 months ago by Fem.

2019-07-02 at 2:55 pm
Unknown Support Status

#25506
GeoffKennedy
Participant
Topics: 1
Replies: 5
Total posts: 6
Post count: 7
Hi I raised a support ticket yesterday and would like to know how long it should take for a response from your support.
Thanks

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2019-07-03 at 1:39 pm

#25510
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi @GeoffKennedy We will provide six months of support. In the future again you need any support then again you have to extend your support license validity of six months only. And right now you’re Support Until 2019-12-21 . If you have any further queries feel free to contact us.

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2019-07-03 at 5:29 pm
Unknown Support Status

#25511
GeoffKennedy
Participant
Topics: 1
Replies: 5
Total posts: 6
Post count: 7
Hi Mehraj, I posted a support request 3 days ago and I am still awaiting a response, I understand that I have 6 months support how long should I be waiting for my request to have a response from your team?

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2019-07-03 at 5:58 pm

#25512
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Sorry for the delay in response. If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2019-07-03 at 9:02 pm
Unknown Support Status

#25517
GeoffKennedy
Participant
Topics: 1
Replies: 5
Total posts: 6
Post count: 7
This reply has been marked as private.

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2019-07-04 at 11:56 am

#25523
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Sorry for the delay in responding GeoffKennedy on support forum. We had some other support requests which were resolving and that took 2 days of time to reply to your request.

Anyway, I checked that you missed some installation steps but anyway I have done those steps for you. Kindly please check now.

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2019-07-10 at 11:07 am

#25543
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
This support request has been awaiting your response for over 3 days.

Since we have not heard from you in over 3 days, this support request is considered to be resolved. Of course, if you feel that this request is not resolved, you may respond to it at any time and support staff will get back to you momentarily.

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