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Play Button

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This topic has 11 replies, 4 voices, and was last updated 6 years, 10 months ago by Fem.

  • 2019-04-11 at 3:17 am
    Support Expired
    #24981
    purepense
    Participant
    • Topics: 3
    • Replies: 34
    • Total posts: 37
    • Post count: 41

    Since the last 2 or 3 updates I have problems with the player’s bar, the play button appears with a line in the middle.
    I usually fix it by modifying the file radio-jplayer.php
    it seems that this time there were very drastic changes on this file because I cannot fix it.
    Does anybody have an idea of which file is the one I need modified to fix this problem?
    or what do I have to do to solve this problem?

    2019-04-11 at 3:30 pm
    #24984
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Looks like you have been not using the updated version or not updating the theme frequently as there were major changes mentioned in the changelog. Anyway, I see you have your support license expired. Kindly please renew your support license so that we can help you with the issue you are facing only if you are frequently updating the site. If you are using the very old version then it will cost you more to make fixes.

    2019-04-11 at 9:24 pm
    Support Expired
    #24989
    purepense
    Participant
    • Topics: 3
    • Replies: 34
    • Total posts: 37
    • Post count: 41

    I have not used all the updates because some of them messed up my webpage and
    I had to move back the older version, even that was one of support team suggestions.

    At this point I should have already paid 3 times support, But I did not do it because I think that an update should not damage your website,especially if it’s a simple web page without plugins.
    Imagine having to pay Microsoft support every time you install an win7 Microsoft update.

    I’m not using an old version, I erased the whole page and I made a fresh WordPress installation using your latest software and I had the same error.
    what that means to me your version is the problem nothing else.

    But the strangest thing is that as soon as my support expired to the next update the problems began.
    At the beginning it was easy to solve it, but it seems that in each version you try to make it more difficult to solve it, so that the client pays for support.

    I think the correct thing is to tell the client what file needs to be modify to fix the problem.
    I don’t expect you to do it, because I can do it, I just need small advice.

    Thanks

    2019-04-12 at 6:14 pm
    #25002
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    I will explain to you later why support license is required. Can you share the screenshot of the line you are talking about the line

    2019-04-15 at 11:55 am
    Support Expired
    #25011
    purepense
    Participant
    • Topics: 3
    • Replies: 34
    • Total posts: 37
    • Post count: 41

    I understand why the support is required, the new version may not be compatible because of the modifications I may made,
    or plugin issues, but this is not the case, my webpage is a simple page no plugins no special modifications, fresh installation, I would like to share an screenshoot but for some reasons I do not have the option to do it.

    2019-04-15 at 1:02 pm
    #25015
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Share screenshot without seeing its difficult to find the issue or you can contact us on Skype ID: support-aws.

    2019-04-15 at 8:08 pm
    Support Expired
    #25019
    purepense
    Participant
    • Topics: 3
    • Replies: 34
    • Total posts: 37
    • Post count: 41

    I understand that, but in your forum there is no an option to send screenshot or pictures, just text.
    Could you enable that option in your forum?
    Skype I don’t think is an option, your working hours are my sleeping hours, and I work early morning.

    2019-04-15 at 8:10 pm
    Support Expired
    #25020
    purepense
    Participant
    • Topics: 3
    • Replies: 34
    • Total posts: 37
    • Post count: 41
    This reply has been marked as private.
    2019-04-16 at 1:18 pm
    #25043
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Did you add the radio post in your radio stream? Have you tried inserting the correct path to your radio stream which is mp3 format? I think its better if you communicate using Skype so that I can share the screen and show you or assist you over Teamviewer Remote Assistance.

    2019-04-16 at 1:20 pm
    #25044
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Kindly please share your purchase history for the theme so that we can verify your 3 times support extended for this theme.

    2019-04-25 at 10:57 pm
    Support Expired
    #25189
    purepense
    Participant
    • Topics: 3
    • Replies: 34
    • Total posts: 37
    • Post count: 41

    I don’t want you to spend time on this, because I don’t pay support, I thought it was a simple solution for you
    My question was because I don’t think it’s possible that I’m the only one with this problem
    I use different WordPress version, no plugins at all, clean installation and nothing works.
    Is not the radio stream, is not the stream path, is not the streaming format
    Its like you are creating a version for each user, Well I will try to solve it, and if I do it I will add the solution here.

    2019-10-10 at 5:41 pm
    #26054
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Due to no response from the last 10 Days, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

The topic ‘Play Button’ is closed to new replies.