Visual Composer

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This topic has 13 replies, 4 voices, and was last updated 8 years, 11 months ago by Fem.

2017-08-08 at 10:50 am
Support Expired

#21413
raysmotors
Participant
Topics: 3
Replies: 1
Total posts: 4
Post count: 1
Hello, the visual composer does not seem to be working. Instead of having easily editable items on the site, all I see is the short code for each element in the back end. Could you please help? THanks!

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2017-08-09 at 11:47 am

#21414
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

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2017-08-09 at 11:49 am

#21415
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
@raysmotors Can you please contact us via Skype so we can explain you details of how to use the theme.

Our Skype ID: support-aws

Regards,
Wajid Khan

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2017-08-14 at 2:18 am
Support Expired

#21436
tintina80
Participant
Topics: 0
Replies: 6
Total posts: 6
Post count: 8
I too am having the same issue. Visual Composer v 4.5.2 is not latest version and needs updated to work properly (confirmed through direct comm with VC Plugin Support team). When I do update it to latest 5.2.1, HOPES Theme crashes entire site, change to other std WP themes VC works just fine. Resolution as I see it need a newer version of HOPES Theme than the currently installed 1.4.1.

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2017-08-14 at 11:10 am

#21437
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Thanks for the information. I will consider updating that today or max tomorrow.

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2017-08-17 at 12:38 am
Support Expired

#21469
tintina80
Participant
Topics: 0
Replies: 6
Total posts: 6
Post count: 8
Hi Fem, any update on this issue for us please.

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2017-08-17 at 12:18 pm

#21471
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Will be updated today for sure

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2017-08-25 at 10:38 pm
Support Expired

#21549
tintina80
Participant
Topics: 0
Replies: 6
Total posts: 6
Post count: 8
Hi Fem, don’t see an update through the main WP interface for the theme. Has it been updated and placed live on your site or other place that I can download and update my website.
I can see on the ThemeForest Envato Market ages that the Last Update is listed as 18th August, but not seeing how I can access an updated file.

Thanks

Raysmotors have you had any further contact update on this for your site?

This reply was modified 9 years ago by tintina80.
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2017-08-26 at 7:48 pm

#21551
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
There are some minor bugs which was an impact of delay in updating the theme but will consider updating soon in a day.

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2017-09-06 at 2:18 am
Support Expired

#21628
tintina80
Participant
Topics: 0
Replies: 6
Total posts: 6
Post count: 8
Hi Fem another week passed and still no update to the theme.

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2017-09-07 at 6:07 pm

#21653
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
@tintina80 – Updated: BTW you need to extend your support license and you have posted the question in the StoreUp category instead of posting in the Hopes Theme category.

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2017-09-07 at 7:09 pm
Support Expired

#21655
tintina80
Participant
Topics: 0
Replies: 6
Total posts: 6
Post count: 8
Hi Fem

Thanks for the update, where is it that I can obtain the updated files?

I did not post the question afresh I was responding to another forum question that appeared to exhibit the same as I was experiencing. If this was supposed to have been dealt with in the HOPES Theme thread, I should have been directed there before now.

I have read through many pages of terms and conditions and do not see where future updates to the theme have to have a support licence in place to receive said theme updates. If I am mistaken, please direct me to a licencing information document whereby I can re-assess my purchase and therefore redress my support licence. At this time I am of the understanding that the purchase of the theme includes all future updates to the actual theme, Support is used and extended as required to assist with the actual use/application of the theme, not necessary for the mechanics of updating to latest releases, major or minor.

I thank you for your time and attention to this matter, I trust @raysmotors has had his issue resolved as well, being the originator of this particular thread.

I look forward to receiving the update files in due course, so that I can fully update my site.

Regards

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2017-10-11 at 2:42 pm
Support Expired

#21978
tintina80
Participant
Topics: 0
Replies: 6
Total posts: 6
Post count: 8
This reply has been marked as private.

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2017-10-12 at 11:30 am

#21984
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi, you don’t need to extend the support for receiving updates but if you wish to avail more support then you need to extend the license. Anyway, the theme is updated and you can now re-download it and update.

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