Your Time:
Our Time:
← Back to discussions

mobile menu is no displayed

Need help with a different issue? Search the forums or open a new ticket.
Open a support ticket

This topic has 7 replies, 4 voices, and was last updated 9 years, 4 months ago by Wahed Khan.

  • 2017-04-14 at 5:02 pm
    Support Expired
    #19986
    Thais_Quiles
    Participant
    • Topics: 4
    • Replies: 5
    • Total posts: 9
    • Post count: 5

    Hello,

    When I try viewing my site on the mobile version, the menu is no displayed.

    Is there any problem?

    How can I solve it?

    URL: http://la-nuit-surrealiste.com/

    Thanks.

    2017-04-14 at 5:15 pm
    #19987
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    I see that you have no audio running or added kindly disable the fullwidth audio player and check.

    2017-04-14 at 6:38 pm
    Support Expired
    #19995
    Thais_Quiles
    Participant
    • Topics: 4
    • Replies: 5
    • Total posts: 9
    • Post count: 5

    Hello,

    I have disabled all audio player options but the menu is still not displayed.

    What I can do to solve it?

    Regards.

    2017-04-15 at 11:07 am
    #19997
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

    2017-04-17 at 12:50 am
    Support Expired
    #20001
    Thais_Quiles
    Participant
    • Topics: 4
    • Replies: 5
    • Total posts: 9
    • Post count: 5
    This reply has been marked as private.
    2017-04-17 at 10:38 am
    #20004
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    Fixed your issue. It’s working fine now. Edited File: audio-player.php

    2017-04-21 at 12:42 am
    Support Expired
    #20066
    Thais_Quiles
    Participant
    • Topics: 4
    • Replies: 5
    • Total posts: 9
    • Post count: 5

    Problem solved.

    Thank you 🙂

    2017-04-22 at 1:21 pm
    Unknown Support Status
    #20089
    Wahed Khan
    Participant
    • Topics: 0
    • Replies: 71
    • Total posts: 71
    • Post count: 1040

    We are setting this topic to be resolved. If you wish to update this topic please reply here instead of creating another topic.

You must be logged in to reply to this topic.