Caching Question

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This topic has 28 replies, 6 voices, and was last updated 9 years, 5 months ago by junkih.

Tagged: cache, cPanel, cron, rocket, wp rocket

2016-06-13 at 7:20 pm
Support Expired

#14905
danfeeley
Participant
Topics: 16
Replies: 40
Total posts: 56
Post count: 47
We use WP-Rocket and have noticed a problem that the day’s hours don’t get updated until the cache expires.

Is there a file(s) we can exclude from caching that will cure this problem?

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2016-06-14 at 11:34 am

#14918
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
Kindly deactivate WP Rocket plugin and then activate and see. Also once clear the cache and see.

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2016-06-16 at 9:46 pm
Support Expired

#14962
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
I use WP-Rocket as well. After contact their support, they suggested that I need to create a cron job to run and clear the cache at 12am which is fine for opening hours but I’m not sure about closing time.

Is this plugin compatible with caching? Does it use JS/AJAX to update the open,close and day status?

Thanks

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2016-06-17 at 10:11 am
Support Expired

#14964
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
Help on this please?

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2016-06-17 at 10:39 am

#14967
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

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2016-06-17 at 5:58 pm
Support Expired

#14976
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
I won’t be able to do that. I’m the second person on this board who has reported this issue. Please talk to your developers to see if the day status is updated by JS/AJAX. If it is updated by PHP, then it will not update properly with caching on.

I also tried to Skype with you and no one responded. VERY FRUSTRATING.

🙁

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2016-06-17 at 6:05 pm
Support Expired

#14977
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
Your status(image) indicates that you are open and you hours indicate that you are closed.

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2016-06-17 at 6:12 pm

#14978
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Sorry to hear about that its confusing topic do you have Skype so that I can be more clear and helpful. Plugin is working as it is said but regarding if its not compatible with the plugin you are using then it takes time to make it compatible or trigger the issue and make patch or a fix or so.

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2016-06-17 at 6:27 pm
Support Expired

#14979
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
Fem,
I appreciated your quick response. I contacted WP-Rocket support and they looked at my site and your plugin code. They said it will not work if the code is using PHP to update the status. From that statement, one can only assume that it will not work with any caching plugin.

I like your plugin, but I cannot use it if there is an issue with caching. I looked at your site this am and your hours and status was not correct as well.

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2016-06-17 at 6:32 pm

#14980
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
The first person reported was not much clear with the Issue and he didn’t get back to us after a reply and what we thought was that its resolved. I just noticed that you give negative ratings as well. Thanks for it. We deserve that, I agree sometimes frustration takes you to do leave that ratings, but the problem is not with ratings if you can be with patience then we would find a solution with it as this is a first issue with a cache. So, your help is appreciated in resolving this issue and contribute sometime in the Skype as we are not much familiar with using WP Rocket Plugin.

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2016-06-17 at 6:36 pm
Support Expired

#14981
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
I can change my rating 🙂 I just would like a technical person to give a proper response without days of back and forth on the support forum with no support being offered. It is easy for you to test with a caching plugin. If you are the developer, you understand the issue with PHP caching.

Thanks

This reply was modified 10 years, 3 months ago by xyzb.
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2016-06-17 at 6:39 pm

#14983
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
After a researching the plugin we found that its not an issue with plugin and we uses the PHP function for the status updating. If we would use the cron then it would be possible to auto update the status.

This reply was modified 10 years, 3 months ago by Fem.
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2016-06-17 at 6:56 pm
Support Expired

#14985
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
Caching is storing the page as HTML. The only time the page(cache) will update or change is if the page is saved again. If you can resolve the issue I will be happy and give you a good review and rating!

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2016-06-17 at 8:36 pm
Support Expired

#14986
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
@danfeeley

Hi,
Until this gets resolved there are several ways of getting it to work with WP-Rocket enabled.
1. If your hours are on a single page, exclude that from caching
2. I added a cron in CPanel to run the related PHP scripts every 5 minutes since my hours are in my theme footer.

There is a way to call the scripts via JS/AJAX, but that is beyond my coding knowledge at the moment.

Good luck.

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2016-06-18 at 7:43 am
Support Expired

#14994
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
Disregard the cron running since it doesn’t update the cached files.

Sorry about that.

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2016-06-18 at 3:03 pm
Support Expired

#14995
danfeeley
Participant
Topics: 16
Replies: 40
Total posts: 56
Post count: 47
@Fem,

My apologies for not getting back sooner. I was trying to see if I could gather more data between a couple of test sites but this is still absolutely a problem.

@xyzb,

Thanks for the info, nice to know I’m not the only one. If you find out anything else, please let me know.

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2016-06-18 at 9:13 pm
Support Expired

#14998
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
@danfeeley
I’m now testing running crons to clear the WP-Rocket cache just after our open and closing hour times(1 minute). WP-Rocket has this posted in their support forums on how to do this.

I will update…not giving up yet.

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2016-06-20 at 3:22 pm

#15006
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If anyone either danfeeley or xyzb help me providing the WP Logins then we can take a closer look at issue. No one shared the full details till now. Just saying the time is not updating. Updating is for the backend? or time is not refreshing kindly please elaborate your questions with screenshots.

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2016-06-20 at 7:06 pm
Support Expired

#15009
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
Hi Fem,
The back-end appears to be working. The real time status on the front-end(opened-closed, etc.) will not update due to that information being stored in cache. If the cache is updated after the current time and status for that day, then the correct information will be displayed.

Thanks

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2016-06-21 at 7:59 am
Support Expired

#15019
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
@danfeeley
Running the cron from CPanel is updating the open/close/day correctly.

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2016-06-21 at 12:07 pm

#15025
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Thanks for the info xyzb. Which file you are running in cron?

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2016-06-21 at 4:09 pm
Support Expired

#15035
danfeeley
Participant
Topics: 16
Replies: 40
Total posts: 56
Post count: 47
@Fem
I was hoping to put together a couple of servers for you to check out but just haven’t had the time. If you would still like to see the problem I can update this thread when I get it done.

The problem is just as xyzb described. The front-end hours don’t get real-time updated because of the caching.

If I am not mistaken xyzb is manually clearing wp-rocket’s cache via a cron job just after the hours change. http://docs.wp-rocket.me/article/494-how-to-clear-cache-via-cron-job

@xyzb
Not a perfect solution but glad it works. I’ll have to look into it, thanks for testing.

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2016-06-21 at 4:15 pm
Support Expired

#15036
danfeeley
Participant
Topics: 16
Replies: 40
Total posts: 56
Post count: 47
This reply has been marked as private.

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2016-06-21 at 4:25 pm

#15038
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

Note – Previous logins are working fine.

This reply was modified 10 years, 2 months ago by Fem.
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2016-06-21 at 4:34 pm
Support Expired

#15040
danfeeley
Participant
Topics: 16
Replies: 40
Total posts: 56
Post count: 47
This reply has been marked as private.

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2016-06-21 at 4:38 pm

#15042
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I have just contacted to WP Rocket for a solution to this issue regarding how to exclude this plugin from being cached. Hopefully I will get a faster and good response.

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2016-06-21 at 5:47 pm
Support Expired

#15044
xyzb
Participant
Topics: 3
Replies: 21
Total posts: 24
Post count: 25
@Fem,@danfeeley
The cron runs automatically at my time intervals specified within CPanel. I did contact WP-Rocket last week and they indicated that their software cannot exclude plugins.

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2016-12-11 at 12:08 am
Support Expired

#18285
calebweeks
Participant
Topics: 0
Replies: 1
Total posts: 1
Post count: 1
Hi everyone – thank you for getting this thread started!

@Fem – did you ever hear back from the team at WP Rocket in your post #15042?

We are experiencing the issue with Business Hours Pro here in December and I know you all were discussing it in June.

Thanks for any further insight or suggestions you can give if there was indeed a simpler way than the cron in cPanel, etc.

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2017-04-10 at 6:55 pm
Support Expired

#19878
junkih
Participant
Topics: 0
Replies: 3
Total posts: 3
Post count: 3
Hi,

now nearly a year later still the same issue. What´s the plan to fix it?
I´ve got the same problem. Also i am using WP Rocket.

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