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This topic has 11 replies, 5 voices, and was last updated 11 years ago by Fem.

Tagged: Removed login credentials

2015-08-06 at 8:31 pm
Support Expired

#9026
robcorbett616
Participant
Topics: 6
Replies: 14
Total posts: 20
Post count: 17
my clients website Assemblyofyahweh.com has been having issues since the update. First, the design changed to a generic layout, disregarding all design changes that I made. I got that corrected, but now I can’t edit any pages. I get a blank screen whenever I go to edit a page. Added to that, I just updated plugins and now I can’t access WP Admin. I use these same plugins with many other of my client’s websites and have no problems like this. I need this corrected ASAP.
Thanks

This topic was modified 11 years, 1 month ago by robcorbett616. Reason: New issue
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2015-08-07 at 11:20 am

#9034
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
Hi robcorbett616,

If you can provide us WP and FTP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

This reply was modified 11 years, 1 month ago by Fem.
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2015-08-12 at 5:14 pm

#9070
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi robcorbett616,

please provide the site url.

Regards,
krishnaveni

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2015-08-24 at 11:12 am

#9288
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

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2015-08-30 at 5:45 am
Support Expired

#9378
robcorbett616
Participant
Topics: 6
Replies: 14
Total posts: 20
Post count: 17
Sorry, I haven’t gotten a notification of your response via email so I didn’t realize you responded. The site is still having the same issues, I can’t access the back end at all. http://assemblyofyahweh.com/wp-login.php
It just takes me to a blank white screen after I log in. It was fine prior to the update.

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2015-08-30 at 9:00 pm

#9379
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
@robcorbett616 If you can provide us your FTP Details so that we take closer on it but make sure you set as private reply so that only Admin can see your FTP Details.

This reply was modified 11 years ago by Wajid Khan.
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2015-08-30 at 9:03 pm
Support Expired

#9381
robcorbett616
Participant
Topics: 6
Replies: 14
Total posts: 20
Post count: 17
This reply has been marked as private.

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2015-08-31 at 11:00 am

#9386
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
@robcorbett616 Please check your FTP logins as its not working for me.

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2015-08-31 at 5:44 pm
Support Expired

#9388
robcorbett616
Participant
Topics: 6
Replies: 14
Total posts: 20
Post count: 17
This reply has been marked as private.

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2015-09-01 at 12:15 pm

#9395
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I will share my PC with you and you please connect it to the FTP and show me please. I have tried all the ways and other FTP as well but its not letting me in.

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2015-09-01 at 8:10 pm
Support Expired

#9407
robcorbett616
Participant
Topics: 6
Replies: 14
Total posts: 20
Post count: 17
Ok, how and when can we get this going? I am having people trying to access the website daily using “admin”, I can’t access the site to protect it either. This is just a big headache

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2015-09-04 at 5:37 pm

#9464
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi robcorbett616,

Please contact us via Skype. Our Skype ID: support-aws. For quick response.

Regards,
krishnaveni

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