[jamoja]

Hello,

My website at http://www.jasonmontero.com uses the MusicPlay theme. It was working fine about a month ago (March 10th) but recently it would only show the loading icon and never load the website.

I downloaded and reinstalled the latest version of your theme and made sure all my plugins were updated. The site now loads but I am having a lot of issues. About a year ago, someone from your support team was able to log in and troubleshoot these problems (which are almost identical to the ones I am having now). I was hoping someone could do that again.

Here are the issues I am having:

• I had a footer on all pages that seems to be missing
• Any sub menus in the dropdown (for example Artists, albums and photos) do not load even though I see the entries in the WordPress dashboard.
• There was a music player on the home page that is no longer there
• There was also a sidebar with widgets on them on the Music page which is also missing.

Let me know if I can send you a login for someone to check this out.

Thanks in advance for your help with this!

Jason

 

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[Fem]

I see that your support has expired. Kindly please renew your support so that I can take a closer look at it.

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[jamoja]

This reply has been marked as private.

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[Fem]

Thanks for your renewal of the support.  I will look into the issue and let you know soon

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[Fem]

Password seems to be wrong please check again and let me know.

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[jamoja]

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[Fem]

yes seems to be working now. Will check and let you know

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[Fem]

I’ve addressed the issues you pointed out in the theme. Please feel free to let me know if there’s anything else I can assist you with.

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[jamoja]

Hello, thanks for your help with my website. I noticed that if I go to any of the sub-pages under album (e.g., https://www.jasonmontero.com/albums/taller/), the play buttons that are supposed to load at the beginning of each song in the player don’t. Instead, they just show a small white circle.

Can someone please take a look and let me know how to fix this? Thanks!

Jason

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[Fem]

I see you have chosen some transwhite theme so its showing add the following CSS in your custom CSS section in the theme options

 

.album-playlist li > a {
background-color: #000000;
}

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[jamoja]

Thanks,

I added that code to the custom CSS under Musicplay options but the play buttons still do not load.

This the full custom CSS I have set for that option in the theme:

#main {
background-color: rgba(255, 255, 255, 0.35);
padding: 50px 0 0 0;
position: relative;
z-index: 17;
}

.album-playlist li > a {
background-color: #000000;
}

Thanks,

Jason

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[jamoja]

Also for some reason the page music (https://www.jasonmontero.com/music/) is no longer responsive.

All the other pages on my site wrap properly when viewed on mobile, but that music page runs off the right side. It didn’t used to do that. Any idea why?

Thanks again!

Jason

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[jamoja]

I believe I fixed the issue with the Music page not being responsive. So I’m just still having trouble with the custom CSS to get the play buttons to show correctly.

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[Fem]

https://imgur.com/a/0YzYgsQ I tried checking the mobile view and the layout seems okay. I have fixed the issue with the black play background button.

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