Admin panel freeze

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This topic has 12 replies, 4 voices, and was last updated 5 years, 10 months ago by anasco.

2020-10-09 at 2:30 am
Unknown Support Status

#27793
alexgr
Participant
Topics: 6
Replies: 31
Total posts: 37
Post count: 31
Hello, there is a bug in you theme that make freeze any scrollable menu in wordpress, when I activate another theme, all works fine when musicplay is active, everything freeze…

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2020-10-09 at 10:18 am

#27794
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-10-09 at 2:47 pm
Unknown Support Status

#27799
alexgr
Participant
Topics: 6
Replies: 31
Total posts: 37
Post count: 31
This reply has been marked as private.

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2020-10-09 at 3:02 pm
Unknown Support Status

#27800
alexgr
Participant
Topics: 6
Replies: 31
Total posts: 37
Post count: 31
This reply has been marked as private.

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2020-10-09 at 3:11 pm

#27801
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
@alexgr – you have activated some other theme will you activate the Musicplay Child theme, or else we will activate the theme and can work on your theme issues.

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2020-10-09 at 3:12 pm
Unknown Support Status

#27802
alexgr
Participant
Topics: 6
Replies: 31
Total posts: 37
Post count: 31
Now it’s activated

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2020-10-09 at 4:13 pm

#27806
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
@alexgr – The theme issues have been fixed. the plugin errors which are displaying for that you need to update the WPML plugin. once you have an update, please let me know. also, it seems your support has been expired please extend your support license for quick responses.

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2020-10-19 at 12:46 pm
Unknown Support Status

#27821
anasco
Participant
Topics: 1
Replies: 6
Total posts: 7
Post count: 6
Im having the same issue, I cant access theme option, can’t install a child theme. Please assist!

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2020-10-20 at 1:37 pm
Unknown Support Status

#27824
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
@anasco – If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-10-20 at 6:06 pm
Unknown Support Status

#27826
anasco
Participant
Topics: 1
Replies: 6
Total posts: 7
Post count: 6
This reply has been marked as private.

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2020-10-22 at 1:42 am

#27838
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
The issue has been fixed and the demo installation has also done. Let me know if you need any more assistance.

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2020-10-22 at 12:56 pm
Unknown Support Status

#27846
anasco
Participant
Topics: 1
Replies: 6
Total posts: 7
Post count: 6
Thanks, another problem Im facing now, the player at the bottom of the page plays only when you logged in. but if you are a visitor it wont play.

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2020-10-25 at 6:49 pm
Unknown Support Status

#27928
anasco
Participant
Topics: 1
Replies: 6
Total posts: 7
Post count: 6
any updates?

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