What is item support?
Item support is a service from the author who promises to be available to help you, as a buyer iron-out potential issues that you might have about their supported items.
Item support includes:
- Availability of the author to answer questions
- Answering technical questions about item’s features
- Updates and bug fixes
- Help with included 3rd party assets
However, item support does not include:
- No Customization of the item
- No Installation of the item
What If I don’t get a response after posting in the articles as suggested?
Due to the nature of support questions asked over and over again instead of searching in existing posts. Our staff will still try to help you out but we may miss your article if the article shows that its resolved. Kindly please do not set the post as resolved or if its already resolved article then either post a new article or change its status to In ‘Not Resolved‘ or ‘In Progress‘. Please allow us 24-48 hours of time to get back to you as we may experience huge support questions sometimes which may results to a bit slow support responses.
Be patient when getting your issues or queries resolved. Sometimes for a small issues you will get arrogant or irritated and your frustration level goes up. We strongly believe in that its 100% true and as said by George Eliot “Don’t judge a book by its cover”. Don’t judge too quickly that the theme or item is not working or author is not responding. If you don’t find us responding to your questions on this forum or your posted article. Please make a quick call on our Skype ID: support-aws so that one of our Skype Team will help you out resolving your issues as soon as possible.
Once again thank you for taking out time to read this support policy and general questions.